TY  - BOOK
AU  - Wirtz, Jochen & Lovelock, Christopher
TI  - Services marketing: People, technology & strategy
SN  - 978-194-4659-01-1
U1  - Cir. 658.8 L5883 c2016 
PY  - 2016///
CY  - USA
PB  - World Scientific Publishing Co. Inc.
ER  -